Elegance Brow and Beauty Limited is the data processor controller for the purposes of the Data Protection Act 1988
Our Privacy policy gives details of what information we collect from you, what we do with it and who it might be shared with.
The Salon only collect information necessary for us to carry out services offered at our salon. We collect basic personal data such as name, contact number and email address and we do not collect any personal data that is not required to perform these services.
Why do we collect this information
We require this information to understand your needs and requests for our services. Your information may be stored in our salon software for internal record keeping. From time to time we may also use your information to provide you with details of any special offers of other information that we think may be of interest to you providing you have given us permission to do so.
Who might we share this information with
We do not share your information with any 3rd party.
Controlling your personal information
When you are completing any forms on our website you will be asked whether you wish your information to be used for marketing, information only or both. Information only will include a reminder being sent for any appointments that you have made. You may choose which option you would like by ticking the relevant box. In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller buyer and if The Salon sells substantially all its assets customer personal data will be one of the assets transferred.
Access to your personal data
You may request details of any information we may hold about you under the Data Protection Act 1988. If at anytime you wish us to remove your personal information you may write to us at Elegance Brow and Beauty Limited, 21 Mayfield Grove, Dundee, DD4 7GZ. or by emailing us at hello@elegancesalons.co.uk . We will remove your information at no charge within 30 days of your request .
What are your rights
If at anytime you believe the data we hold about you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint about how we have handled your personal data please contact us at hello@elegancesalons.co.uk and the matter will be investigated. If you are not satisfied with our response or you believe we are processing your data in a manner that is not in accordance with the law you may complain to the Information Commissioners Office at ico.org.uk.
Punctuality and Courtesy
Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.
Please arrive 10 minutes prior to treatment if it is your first appointment at the salon. We require this time for you to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only.
Cancellations
Please note 24 Hours notice is required for all cancellations
Purchase of Retail Products
Beauty products must be paid for in full at time of purchase or ordering.
Gift Vouchers & Block Treatment Package Cards
Gift Vouchers and block treatment package cards are non refundable and are valid for 06 months from the purchase date and will not be accepted after the expiry date. Vouchers and package cards may be used for services only. Vouchers and package cards cannot be redeemed for cash, sold or transferred. Your gift voucher and package card number must be quoted at the time of booking and the voucher or card handed to the therapist at the start of your treatment. We do not refund for change of mind or change of circumstances.
Prepaid Treatments
If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals or treatment areas.
- Pre-pays have a 12 month expiry date (extended to 2 years if affected by the coronavirus pandemic).
- 48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited.
You agree to these terms by purchasing pre-paid treatments.
Price Alteration
We reserve the right to alter prices without prior notice.
Smoking
Please note that it is illegal to smoke anywhere in the Salon.
Data Security
Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.
Medical Conditions
Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.
Children
Please understand that we can cannot accommodate children under 16 unless supervised by an adult during your treatment.
Payment
Most credit and debit Cards are accepted or cash. All prices include value added tax at a current rate.
Patch Testing
Patch testing required for clients who have never had eyebrow, eyelash tinting, lash lift.
Personal Items
Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.
Standard UK Delivery
Delivery up to 5 business days on orders placed Monday - Friday. Your order will be delivered Monday - Saturday (excluding Sundays and bank holidays)